Get involved!  Our current chairs need help.  See details below.

Good Works and Scholarship

Brian Keener, CPCU                                              

Director - Claims Operations at USAA

Brian is a property and casualty claims leader with extensive experience continuously improving automobile and property claims operations. Proven track record of improving customer service levels (customer experience), controlling ALAE costs (litigation expense), and improving claims quality. Previous leadership experience in catastrophe (CAT), large loss, litigation, special investigation unit (SIU), and talent management/talent development.


Membership Communication

Art Vasquez, CPCU

Mentorship, Circle of Excellence

Amanda White, CPCU
Co Chairs: Dwane Brown, CPCU; Aaron Vasquez, CPCU, Jessica Dawson

Amanda joined USAA in 2001 and is currently a Development Product Owner Lead in P&C Modernization responsible for the development  of quality IT development projects and solutions.  Amanda received her Bachelor's Degree in Music from Meredith, and an MBA in Risk Management through Walden University.  She received her CPCU designation in 2005, and also maintains the Associate in General Insurance (AINS), Associate in Personal Insurance (API), and Certified Associate in Project Management (CAPM) designations.  Outside of work and CPCU, Amanda actively volunteers with Paws 4 Hearts Working Therapy Dogs.


Webmaster, Marketing, and Social Media

Mark Fisher, CPCU

Responsibilities:  Establishes the framework functionality of the web site, ensuring that the appropriate board and committee members are able to post relevant articles and posts to the site.  Provides technical support to the board to achieve digital goals.

Mark leads a team of auto physical damage re-inspectors. His team covers south and central parts of Texas. The team supports leaders in the market by performing quality reinspections of Staff and direct-repair shop estimates. Additional the team performs training, calibrations, and assist with coaching.  Mark's additional duties includes analytical analysis and developing claim cost strategies.


Susan Golla, CPCU
Co Chair: Jason Keane, CPCU

Responsibilities:  Promotes the value of insurance technical education, including all CPCU and IIA programs.  Coordinates prospect, student, and candidate messaging to ensure they are aware of upcoming local chapter events and facilitated insurance courses.  Encourages students, candidate members, and new designees to attend meetings and become active members of the chapter.

Susan has more than 25 years of experience in the insurance industry, joining McGriff, Seibels & Williams in 2001.  She holds a Property & Casualty General Lines Agents license, specializing in Public Entity accounts and Owner Controlled Insurance programs. In addition to her leadership role in the San Antonio office, she is a past president and remains active with the Alamo Chapter CPCU.


Julie Andrade, CPCU. Co Chair Joley Day-Mayfield, CPCU

Julie has worked at Allstate for 28 years in the Claims Department, including roles as adjuster and manager/leader of Personal Lines, Casualty and Litigation.

She is currently a Retained Counsel Associate Manager and her team conducts oversight of counsel used by the Claims Department for Allstate.  Julie received her CPCU designation in 2007 and has actively supported the Alamo Chapter in the past as an Ethics Chair, a Director and as Secretary of the Board.

I-Day, Membership, Sponsership

Natalie Banda. CPCU



Evelyn Rimmer, CPCU

President completes/submits but input from all committee chairs.  Should be updated quarterly.

Diversity and Inclusion, membership, CE, and CPD

Rogelio Hernandez, CPCU